Terminal UI | First Data


About: New terminal user interface for Ingenico terminals. Mockup application was coded on the real terminal and usability testing was conducted with Dutch merchants in Netherlands in cooperation with Jungleminds external agency.

Challenge: Ingenico5000 terminal is operated both with physical keys and touchscreen. We had to map physical keys into screen buttons to enable both types of interactions.

My role: Leading a project and a team

Areas: User Experience Design, User Interface Design, HTML Prototype on the device, Usability testing with merchants.
Physical keys

Navigation is possible with physical keypad...

Touchscreen

... as well as with touchscreen. In that case UI had to mimick some options from keypad to avoid user confusion.

Usability testing in Amsterdam

Design was verified with usability testing. My team created testing scenarios and coded prototype on the actual terminal device. Then 10 merchants were recruited. The research took 2 days and it was conducted by both my team and by external agency Jungleminds in Amsterdam. Participants were interviewed in one room and observed by a group of designers in the other room.

Thanks to observations we identified several issues of our solution and were able to implement changes.

Sessions registration

We used the Toby camera to record sessions and transfer image to the observation room.

Online ad by Natwest Tyl

First business adopter NatWest Tyl online advertisement of new terminals. On the left Clover terminal, on the right Ingenico terminal with our new UI implemented on the production.